Privacy Policy
Last updated: 26.sep.2026
1) Who we are
SOULBROTHERS SRL (“SoulBrothers”, “we”, “us”, “our”)
Registered office: Str. Pompiliu Manoliu 11, Bucharest, Romania
Trade Register no.: J40/374/2021 • CUI: 43547134
Email: hello@soulbrothers.eu
This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal data when you use https://www.soulbrothers.eu
and related sites, apps, and services (the “Site” and together the “Services”).
If you do not agree with this Policy, please do not use the Site.
We may update this Policy from time to time. We will post any changes on this page and update the “Last updated” date. Your continued use of the Site after changes are posted means you accept the updated Policy.
This Policy should be read together with our Terms of Use available at: https://www.soulbrothers.eu/terms-of-use
.
2) Scope and eligibility
This Policy covers access to our Site and Services. Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe a minor has provided personal data, contact us at hello@soulbrothers.eu
and we will delete it.
3) Roles under GDPR
For the Site and most marketing activities, SOULBROTHERS SRL is the data controller.
For certain client projects where we process data on a client’s instructions, we may act as a data processor. In those cases, our processing is governed by a separate data processing agreement.
4) What data we collect
The data we collect depends on how you interact with us.
a) Data you provide
Account and profile data: name, business name, position, email, phone, address.
Communications: messages sent via forms, email, chat, surveys, support tickets.
Order and billing data: if you purchase services, we receive order details. Payment card data is handled by our payment processors (see below).
Promotions and events: entries, RSVPs, and related details.
b) Data collected automatically
Log and device data: IP address, device and browser type, operating system, language, time zone, referring/exit pages, timestamps.
Usage data: page views, clicks, scrolls, searches, downloads, feature use, error reports.
Cookies and similar technologies: cookies, pixels, tags, SDKs, and local storage. See section 10 (Cookies).
c) Data from third parties
Analytics and ads partners (e.g., Google Analytics, HubSpot).
Payment processors for payment confirmations.
Event and marketing partners for attendance or lead data.
Public and commercial sources where permitted by law.
Please do not send us sensitive data (e.g., health data, national ID numbers, racial or ethnic origin, political opinions, religious beliefs, union membership, genetic or biometric data, criminal records).
5) Legal bases for processing
We process personal data only when one or more of these legal bases apply:
Contract: to provide and administer the Services you request.
Legitimate interests: to operate, improve, and secure our Site and business; to defend legal claims; to market to business contacts where permitted.
Consent: for certain marketing, cookies, or where required by law. You can withdraw consent at any time.
Legal obligation: to comply with accounting, tax, and regulatory requirements.
6) How we use personal data
Provide and support the Services: set up accounts, deliver projects, customer support, troubleshooting.
Communicate with you: service messages, updates, security alerts, policy changes. These are transactional communications.
Marketing: send information about products, services, and events, subject to your choices and applicable law. You can opt out at any time.
Personalization and analytics: understand usage and improve content and features.
Security and fraud prevention: detect, prevent, and respond to misuse or security incidents.
Legal and business purposes: enforce terms, protect rights, comply with law, or in connection with corporate transactions.
7) Who we share data with
We share personal data only as needed and subject to appropriate safeguards:
Service providers / processors: hosting, CRM, analytics, email delivery, customer support, payment processing, security, and IT.
Payment services: when you pay, you are redirected to our payment processor. Your payment data is collected directly by the processor and is subject to its privacy policy.
Partners: co-marketing or co-hosted events or promotions, where you choose to participate.
Affiliates: within our corporate group for activities consistent with this Policy.
Legal and compliance: regulators, public authorities, or courts where required by law or to protect rights.
Corporate transactions: in the context of a merger, acquisition, or sale of assets, subject to confidentiality.
We do not sell your personal data.
8) International transfers
Your data may be processed outside Romania and the EU/EEA. Where we transfer personal data to countries without an adequacy decision, we rely on EU Standard Contractual Clauses and implement additional safeguards where appropriate.
9) Data retention
We keep personal data only as long as necessary for the purposes described above:
Account, contract, and project records: for the life of the relationship and up to the applicable limitation period after it ends.
Marketing data: until you withdraw consent or object, and then added to a suppression list.
Technical logs: typically short retention unless needed for security or legal reasons.
We may retain data longer if required by law or to establish, exercise, or defend legal claims.
10) Cookies and similar technologies
We use cookies and similar tools to run the Site, measure performance, remember preferences, enhance security, and, with your consent, personalize marketing.
Types:
Strictly necessary: core functionality, security, authentication.
Analytics and performance: understanding usage and improving the Site.
Functionality: remembering preferences.
Advertising: showing relevant ads and measuring campaigns, only where permitted and with consent.
Third-party/embedded content: services that set their own cookies.
You can manage cookies in our cookie banner and via your browser settings. Blocking some cookies may impact Site functionality.
We may use Google Analytics, HubSpot, and similar tools. These providers may set cookies and collect information about your use of the Site and other sites. See their privacy policies for details.
We do not respond to “Do Not Track” signals.
11) Security
We apply technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No system is perfectly secure. If you suspect an issue with your account or data, contact hello@soulbrothers.eu
right away.
12) Your rights
Subject to conditions and exceptions under GDPR, you have the right to:
Access your personal data and get a copy.
Rectify inaccurate or incomplete data.
Erase data (“right to be forgotten”).
Restrict processing.
Object to processing based on legitimate interests and to direct marketing.
Portability of data you provided to us, where technically feasible.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Romanian supervisory authority, the National Supervisory Authority for Personal Data Processing (ANSPDCP), or with your local authority.
To exercise your rights, email hello@soulbrothers.eu
. We may need to verify your identity. We respond according to applicable law.
13) Marketing choices
You can opt out of marketing emails at any time by clicking “unsubscribe” in our emails or emailing hello@soulbrothers.eu
. We will still send transactional or service messages when necessary.
14) Third-party sites and services
The Site may link to third-party websites or include embedded content. We are not responsible for their privacy practices. Review their privacy policies before providing data.
15) Promotions, events, and media contacts
If you participate in promotions or events, we will process the data you provide to run them and as described in any specific rules or notices. We may process journalist or media contact details to send press materials and business updates, in line with legitimate interests and opt-out rights.
16) Contact us
Questions or requests about this Policy or your personal data:
Email: hello@soulbrothers.eu
Address: SOULBROTHERS SRL, Str. Pompiliu Manoliu 11, Bucharest, Romania